Contact Us - EpicRackets

We're here to help! Whether you have a question about buying or selling, need technical support, or want to report an issue, we're ready to assist you.

General Support

For questions about buying, selling, or using the platform

support@epicrackets.com

Response time: Within 24 hours

Technical Issues

For app bugs, website issues, or technical problems

tech@epicrackets.com

Response time: Within 12 hours

Trust & Safety

Report fraud, scams, prohibited items, or safety concerns

safety@epicrackets.com

Response time: Immediate for urgent issues

Legal & Privacy

Questions about privacy, data, GDPR, or legal matters

privacy@epicrackets.com

Response time: Within 48 hours

Business & Partnerships

Interested in partnering with EpicRackets? We work with:

Racket sports clubs and academies
Equipment manufacturers and distributors
Influencers and content creators
Media and press inquiries

Email us at: partnerships@epicrackets.com

Need Help Right Now?

For immediate assistance, use the in-app live chat feature available in the EpicRackets mobile app. Our support team is online Monday-Friday, 9:00-18:00 CET.

Download Mobile App

Before You Contact Us

You might find your answer faster in our Help Center. Common topics include:

Buying Guide

How to purchase items, payments, and delivery

Selling Guide

Creating listings, shipping, and getting paid

Account Issues

Disputes & Returns

Item not as described, refunds, and resolutions

Our Location

EpicRackets

Lisbon, Portugal

Note: We operate primarily online. For all inquiries, please contact us via email.