How to Give Feedback
Help us make EpicRackets better
We value your feedback and want to make it easy for you to share your thoughts, report issues, and suggest improvements. This guide explains how to give us the most helpful feedback possible.
Types of Feedback
Choose the right category for your feedback:
Bug Report
Something isn't working correctly or the app crashed.
Examples:
- The app crashes when I try to upload photos
- My payment didn't process but I was charged
- I can't edit my listing after publishing it
Idea / Improvement
You have a suggestion for a new feature or improvement to an existing one.
Examples:
- Add filters for racket weight in search
- Allow bulk editing of multiple listings
- Send email notifications for new messages
Something is Confusing
You're having trouble understanding how something works.
Examples:
- I don't understand how escrow works
- The shipping cost calculation is unclear
- I can't find where to set up seller payouts
Other
Anything else you'd like to share with us.
Examples:
- General compliments or complaints
- Questions about the platform
- Feedback about customer support
Severity Levels
Help us prioritize by indicating how serious the issue is:
Blocking
The issue prevents you from using a core feature or the entire app. This gets immediate attention from our team.
- Can't log in to my account
- Payment processing is broken
- App crashes on startup
Annoying
The issue is frustrating but you can work around it.
- Search results are slow to load
- Photo upload takes too long
- Notifications are delayed
Minor
Small issues or polish that would be nice to fix.
- Text is slightly misaligned on profile page
- Button color doesn't match design
- Typo in help text
Tips for Great Feedback
✓ Be Specific
Instead of "Search doesn't work", say "When I search for 'Wilson racket', I get no results even though I see Wilson rackets on the homepage."
✓ Include Steps to Reproduce
For bugs, tell us: What did you do? What did you expect to happen? What actually happened?
✓ Mention Your Device/Browser
This is captured automatically in the mobile app, but for web feedback, mention if you're using Chrome, Safari, etc.
✓ One Issue Per Submission
Submit separate feedback for different issues so we can track and address them individually.
✓ Allow Contact
Check "We can contact you" if you're willing to provide more details or screenshots. This helps us resolve issues faster.
What Happens Next?
After you submit feedback:
We Review It
Our team reads every piece of feedback within 1-2 business days.
We Prioritize
Critical bugs are fixed immediately. Feature requests are evaluated based on user demand and technical feasibility.
We May Contact You
If you allowed contact and we need more information, we'll email you directly.
We Implement Changes
Approved changes are added to our development roadmap. Major features may take weeks or months to build.
We Notify You
When a feature you requested is released, we'll mention it in our changelog and may notify you directly.
Feedback in the Mobile App
If you're using the EpicRackets mobile app (iOS or Android), you can also give feedback there:
- Open the mobile app
- Go to Profile tab
- Tap Help Centre
- Tap "Give Feedback"
- Fill out the form and submit
Note: The mobile app automatically captures device information (iOS version, device model, etc.) which helps us diagnose issues faster.